We bought these for our four grandkids for Christmas. Packaging was great and received in perfect shape. We unboxed them because we wanted to charge the batteries before wrapping them. To our dismay three of them charged very quickly but the fourth one did not show a charge til the following day. I was concerned there was something wrong with that particular battery so I reached out to customer service and explained the situation. They replied to me the very next day. The same day they sent me a new battery to make sure everything would be great on Christmas when the kids open their presents. If I could give them 10 stars I would. Their customer service is outstanding! My wife and I also checked them out to see how easy the were to use and how clear they were going to be. They are so clear. Our grandkids are 9, 8, 5 and 3. They are going to have a blast! Can’t wait to see them open on Christmas. This is a definite purchase if you wondered if you should or not. Highly recommend!We bought this 4 pack for a Christmas present for our three kids. We used them 3 or 4 times this Spring on some family walks and they have been awesome. It's been tons of fun wandering around and pretending to be spies together and giving each other crazy spy code names. After one walk my daughters walkie talkie suddenly stopped working. We charged it and nothing... we swapped batteries with my other daughter and it was fine so we knew that we had a bad battery.I contacted the seller and they responded quickly and asked what color that battery was and offered to send a new battery right away. Much to my surprise, instead of just sending me a new battery they sent me a new two pack of Walkie Talkies! I'm extremely pleased with my purchase and I'd highly recommend these walkie talkies for some great family fun.These walkie talkies were purchased for using when we are camping. Our kids like to go around the campsite and as they increase their independence, they want to do this more on their own. They aren’t old enough for phones yet so having these was a perfect solution. They have only been used 3 times. The sound quality was great and relatively easy to use although there were some confusing programming issues. This most recent time we used them, one of the walkie talkies button wouldn’t depress, rendering it useless. For the price we paid, we expected them to be more durable than this. Somewhat disappointing in it’s longevity.***update 7/7/20I contacted customer service about the walkie. They responded within an hour and had the whole situation remedied within a few days. Excellent customer service!Thank you!I have to say these walkie talkies are so great, my kids having a blast with them. Even these 4 walkies talkies are a little more expensive than the ones using baterries, I am happy I made the right decision. Even though its instruction is difficlut to understand and list many channels which seems useless tome, they are very easy to use. Before you speaking press and hold the button on the left side, when you finish talking just let go the button. We tried them in the trail, their sound is clear and lightweight. Definity recommend these as Christmas gifts.My grandkids love playing with these. They are hard on toys.and these walkie talkies have endured just fine.My grandkids loved these! They have used them over and over again to go around the neighborhood and even into a grocery store to communicate with me when I couldn't go in. They are perfect---love the colors and the how far they transmit.I purchased this item for my niece for use at home and when we go fishing, hiking and other outdoor activities. They are simple to setup and very easy for her to handle. She had to get the hand of pushing to talk and then let go to listen. Now she can explain it to anyone. The range is good we have used them at her school on the athletic football field.It works good when the battery is charged but when the charge gets low when it's about to die it beeps alot and you have to remove the battery so it stops beeping and charge the battery by itself, other than that you get what you pay for.